Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience, from shipping to style care.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your package directly through our website by entering your order number and email address.
What is your return and exchange policy?
We offer a 30-day return policy for all items purchased directly from our website. Products must be in their original condition, unused, and with all protective stickers and packaging intact.
Are Daniel Wellington watches water-resistant?
Most of our watches have a water resistance of 3ATM. This means they are resistant to splashes and rain, but they should not be worn while showering, bathing, swimming, or diving.
Can I change the strap on my watch?
Yes, many of our collections feature interchangeable straps. You can easily refresh your look with our selection of genuine leather, NATO, or mesh straps using the strap-changing tool included in your watch box.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a seamless checkout experience.
How do I ensure my watch is authentic?
To guarantee authenticity, always purchase directly from our official website or an authorized Daniel Wellington retailer. Every genuine watch comes with a unique serial number and a certificate of authenticity.